Contact Us

This page tells you how to reach the editorial team behind Best Crypto Casinos, what we can realistically help with, and where to go instead when your question is really for a casino, a wallet provider, or a support service. Most messages we get come from US players chasing one thing: a withdrawal that hasn't landed as fast as advertised. We'll cover that below too.

Reaching the editorial team

Write to us through the contact form on onefiveent.com. There is one inbox, and it is read by the people who research and write the reviews — there is no sales layer in front of it. Garrett Hughes edits the site and handles corrections personally.

A few things make a reply faster and more useful:

• Name the casino. "A site I found through you" is hard to act on. Name it — BetPanda, CoinPoker Casino, Winna, whichever it was.
• Say which coin and network. A BTC withdrawal and a USDT transfer on a busy network behave very differently.
• Give a rough timeline. When you requested the payout, what the site's status page said, what you've already asked their support.
• Don't send private keys, seed phrases, passwords or 2FA codes. We will never ask for them, and nobody legitimate will. A transaction hash is public and safe to share; a seed phrase is not.
• Skip ID documents. We have no role in any casino's identity verification and cannot process KYC paperwork.

We aim to answer within a few business days. We're a small editorial team, not a 24/7 desk, so we can't promise same-day replies.

What we can help with — and what we can't

On the legal and tax points: we can tell you what we've verified about a site's licensing and what's publicly known about the US picture, but anything that turns on your personal circumstances needs a qualified attorney or tax professional. We're an editorial site, not an advisory one.

Withdrawal problems: try this order first

Instant withdrawal is the single most common reason readers contact us, so here's the sequence that resolves most cases before an email is needed.

1. Check the blockchain, not the casino dashboard. If you have a transaction hash, the coins have left the casino. What's left is network confirmation time, which is out of the operator's hands.
2. Check whether any bonus is still open. A live deposit match or free spins balance with unmet playthrough will hold a withdrawal in place at almost every site.
3. Check the withdrawal limit and any pending verification. Sites that normally pay out with minimal friction often trigger identity checks above a threshold, on a first large cash-out, or where terms flag unusual play.
4. Contact the casino's own support. Live chat is usually the fastest route. Keep the transcript.
5. Then write to us. We can't force a payout, but a pattern of reports changes how we rate a site, and we do act on it.

Telling us a review is wrong

Terms move. A welcome package gets restructured, a cashback percentage changes, a coin is dropped, a licence is updated. If something on our pages no longer matches what you're seeing, tell us and include a screenshot or a link to the operator's terms page.

Corrections are handled by the editor, and pages carry an update date so you can see when they were last checked. Our current site-wide fact-check date is Sep 26, 2026. Where something is disputed or we simply can't verify it, we say so in the review rather than picking a side — that applies to licensing claims and advertised payout speeds in particular, which we report as operator claims unless we can confirm them independently.

How our rankings and money work

Best Crypto Casinos earns commission when a reader signs up through some of the links on this site. That's disclosed here and across the site because it's relevant to how you read us. It does not buy ranking position, editorial rating, or protection from criticism — every site we recommend gets at least one stated drawback, including the ones at the top.

We research operators rather than claiming to have played at them. That means checking published terms, licensing details, supported coins and networks, stated withdrawal limits and processing windows, game libraries and provider lists, and reader reports. Advertised payout speeds are reported as advertised, never as our own measured results. Editorial ratings are ours; they are not customer review scores, and we don't publish invented testimonials.

If you believe a ranking is wrong, that's a legitimate thing to write in about. Tell us what you think we've weighted badly and why.

Operator, press and partnership enquiries

Casinos, software providers and affiliate managers can use the same contact form. Useful things to include: the operating entity, licensing jurisdiction, supported coins and networks, stated withdrawal processing times and limits, full bonus terms including playthrough and time limits, and the list of US states you exclude.

Two things to be clear about up front. We do not sell ranking positions or ratings. We do not publish operator-supplied copy as editorial — if you send us a written review, it won't run. We'll happily correct a factual error, and we'll note a genuine change to your terms.

Context you may want before you write

Some questions come up so often that the answer is already on the site.

• What the sites we cover offer. The headline deals range from pure cashback — BetPanda's 10% weekly cashback, Hyperlucky's 20% daily cashback up to $10,000 plus 100 free spins — to large match bonuses like CoinPoker Casino's 150% welcome bonus up to $2,000, Cryptorino's 100% match up to 1 BTC with 10% weekly cashback, and Punkz's 20,000 USDT welcome bonus with 15% cashback. Rakeback-led structures sit with Winna (up to 60% rakeback and 25% instant cashback) and Thrill (up to 70% rakeback plus 10% cashback). All of these carry wagering or playthrough requirements, time limits, game weightings and eligibility rules set by the operator — the figure alone never tells you what a bonus is worth, and a cashback percentage is not the same thing as money you can withdraw immediately.
• What you can play. The libraries at these sites break into slots, table games like blackjack, roulette and baccarat, live dealer rooms running on studio software, and the crypto-native originals — crash, dice, plinko and in-house titles that are often provably fair with a verifiable seed. Third-party slots and live tables rely on RNG certification and studio audits instead. If you're asking which category a specific game falls into, that's a fair question for us.
• The adjacent products. Several of these operators run more than a casino. CoinPoker Casino sits beside a poker product; Vave and BC Game run sportsbooks alongside the casino floor; Vave's package includes a free bet component up to €75 as well as a 550 USDT bonus and 5% cashback. Sportsbook and poker balances usually carry their own bonus terms, their own wagering rules and sometimes separate withdrawal handling, so don't assume casino terms carry across.
• How the money moves. Deposits and withdrawals are on-chain in BTC, ETH, LTC, USDT, USDC, DOGE and other altcoins depending on the site. You pay network or gas fees, and confirmation times vary by chain and congestion. Stablecoins like USDT and USDC are the usual answer to crypto price volatility, because your balance stays in dollar terms while you play — with BTC or ETH, the coin's price can move against you while funds sit in a casino account or a pending withdrawal, which is a real risk on top of the gambling risk itself. Enable 2FA wherever it's offered.

Legal standing, age and playing responsibly

The crypto casinos we cover are offshore operators. They hold licences in jurisdictions such as Curaçao or Anjouan — not from any US regulator. There is no federal legalization of online casino gaming in the US, and the handful of states with legal regulated online casinos (including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island) license operators that don't run on crypto. So for most US players, crypto casinos sit in a genuine legal grey area. State laws differ, some states are explicitly restrictive, and offshore sites self-restrict different states — check your own state's rules and each site's terms before you deposit. We cannot tell you your state is fine, and we won't.

Minimum age is 18 or 21 depending on the site and the rules that apply where you are; each operator states its own minimum in its terms, and you must meet it. This site is for adults only.

Gambling costs money more often than it makes it. No coin, bonus, rakeback deal or strategy changes that, and nothing here should be read as a way to earn income or fix a financial problem. Set a limit you can afford to lose before you deposit, and don't try to win back what's gone. Offshore sites may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, so check what tools a site actually provides. If gambling is becoming a problem for you or someone close to you, call the National Problem Gambling Helpline on 1-800-GAMBLER — it's free, confidential and available 24/7. Our responsible gambling resources go into the practical tools in more detail.

US players are technically liable for tax on gambling winnings and on crypto gains. We flag it because readers ask, not because we can advise on it — speak to a qualified tax professional about your own situation. And to be plain about a question we get: no-KYC play is about privacy and friction, not about concealing income or avoiding obligations, and we won't help with the latter.

If you've read this far and your question is still unanswered, write in — that's what the form is for. You can also read more about who we are and how we work, or check the terms that govern use of this site before getting in touch.